Free Standard Shipping Aust-Wide
We aim to get your gorgeous new jewellery to you, as soon as possible. Please allow 24 - 48 hours for your order to be dispatched. Orders are processed Monday - Friday.
All free shipping orders are sent with either Australia Post or Sendle, in a padded mailer.
Please allow 3-4 business days for metro areas and 5-7 business days for rural locations.
You can track your parcel here
Sendle
https://try.sendle.com/en-au/tracking
Australia Post
https://auspost.com.au/mypost/track/search
All express (paid) shipping orders will be sent via Australia Post. Your order will be updated with a tracking number and you will receive shipping updates via text.
At Zakoia we offer a refund, exchange or credit for any faulty items. A refund, exchange or credit request must be made within 14 days of delivery of your item.
You can request a refund, exchange or credit by emailing zakoiastore@gmail.com and we will endeavor to get back to you within 24 - 48 hours.
No refunds will be given for change of mind, but we will of course offer you an exchange or credit.
No exchanges or credit will be given on earrings - for hygiene purposes, so please choose carefully.
Returns will only be accepted if your jewellery is unworn and in its original condition.
All shipping costs for exchanges or credits are payable by the customer and will need to be returned by tracked shipping.
All ‘sale’ items are final and no exchanges or credits will be given.
All refund, exchange or credit requests will be processed within 5 business days.
